Trainer - Owner Support in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 12/30/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION:

The responsibilities of this position include coordination and facilitation of training that supports the organizational strategies and objectives of club operations. Responsibilities will include but are not limited to orientation, customer service, and functional training. The Trainer role will partner with operational leaders to monitor linkage between curriculum and performance, ensuring desired outcomes. The individual will model a commitment to our service standards, and demonstrate that commitment through daily delivery of a positive and energetic attitude and work ethic. The Trainer as part of the Owner Support team will ensure that learning translates into desired performance and incorporates an understanding of job realities into learning design and implementation. This individual will continuously look for new ways to ensure that employees possess the tools, knowledge and materials to successfully perform their jobs. Must be familiar with and have good command of (EEO, INS, ADA, FMLA, ADEA, OSHA, etc.) and all Federal and State employment laws, company policies and procedures.


ESSENTIAL DUTIES AND TASKS:
1. Facilitate training responsibilities as identified including, but not limited to, new hire orientation and service training

 
2. Work collaboratively with operations teams to provide support including, but not limited to, mentoring of department employees, process documentation, training plans, positional expectations, safety and compliance needs, etc. 

 
3. Measure, evaluate, and report effectiveness of training program, efforts, and transfer of learning through continuous communication with management, group feedback, course evaluations and assessments, on-boarding audits, and compliance tracking


4. Work with Owner Support Manager and collaboratively with senior leadership to create and implement new training and training processes

 

Job Requirements

EDUCATION and/or EXPERIENCE:
• High School Diploma required/College degree preferred.
• Previous training experience. 
• Customer service and/or hospitality experience a plus.
• Bilingual preferred, but not required.

 

QUALIFICATIONS:
• Requires excellent interpersonal skills.
• Must have strong facilitation and group leadership skills.
• Must demonstrate a commitment to customer service.
• Must possess a high degree of confidentiality.
• Must possess strong verbal and written communication skills.
• Must be able to react and adapt to changes and priorities.
• Must possess advanced computer skills.
• Must be detail and results oriented.
• Must be able to work independently.
• An understanding of timeshare products, and related software including TSW, Salesforce, etc.