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Team Manager of Owner Programs & Owner Direct Marketing in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 4/9/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

The Team Manager of Owner Programs and Owner Direct Marketing is responsible for overseeing the production of both the Owner Programs and Owner Direct Marketing sales team, as it relates to package sales and conversion percentage. This position will supervise the day to day activities of their team, exhibiting strong leadership skills, and maintaining a positive and enthusiastic attitude. You will utilize our service culture and available tools to drive superior customer service, as well as activities and decision making processes that support the vision and mission of the organization.

 

ESSENTIAL DUTIES AND TASKS:

  • Ensures agent adherence with regards to; schedules, log-in time and availability
  • Monitor and coach agents while utilizing company approved forms such as; Daily Action Plans and Ride Evaluations
  • Provide 1:1 coaching sessions, live call monitoring and review call recordings for enhanced soft skill training
  • Administrative duties include but are not limited to; payroll, daily line-up, missed punches, PTO requests, corrective actions, performance appraisals, escalated customer issues
  • Track team statistics and provide individual and team goals on a daily and weekly basis to ensure agents success and retention
  • Provide a consistent seamless on-boarding transition from training to team assignment

 

Job Requirements



QUALIFICATIONS:


  • Two years of sales experience required
  • High School Diploma or GED equivalent
  • Previous call center sales leadership position in the Timeshare/Hospitality industry, a plus
  • Proficient in Microsoft Office
  • Excellent written and verbal communication skills


ESSENTIAL FUNCTIONS:


  • Maintain an upbeat, positive, and motivated demeanor
  • Able to read/write/speak the English language, Spanish a plus
  • Able to maintain required sales percentage per week
  • Able to work PM shift, weekends and holidays, based on call center needs.