Support Services Coordinator in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 12/3/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION: 

This position requires the you to work closely with our operations and collection areas of the business to review and support all compliance and legal requests. They will review, provide research results and update our systems accordingly. Individual will work with our Legal department and review all internal and external compliance related communication for the department; responsibilities will include attorney representation, litigation, and overall servicing of sensitive accounts. They will be responsible with communication with our Legal team, outside attorneys and owners to service any inquiry needs. Individual will also be updating and reporting on our compliance procedures to make sure our department is adhering to both external compliance rules as well as our company standards.

ESSENTIAL DUTIES AND TASKS:

  • Account Servicing: Responsible for reviewing and executing all compliance related requests. This includes both internal and external communication; based on the request update our systems of record and provide comprehensive research results to our Legal and Senior Leadership team. Will work hand in hand with our Legal department to provide research, communication and process requests.
  • Compliance: Verify all of our systems, procedures and documentation are in compliance with state and federal laws and regulations. Review and update our SOP’s and develop best practices that allow us to meet business objectives and remain in compliance.
  • Communication: Communicate with owners and external attorneys by providing information, processing requests and come up with resolution on sensitive accounts. Make both inbound and outbound calls with sensitive accounts to provide payment and resolution options.
  • Liaison: Act as department liaison to outside areas in the company. Understand all of our industries compliance requirements and provide recommendations for process improvements.
  • Complaint Management: Oversee all owner complaints that come to our department; use Salesforce to assign team leaders to review and address complaints. Provide ongoing reporting on results to leadership team.

Job Requirements

  • Bachelor’s Degree in Hospitality, Pre-Law, Communications or related field preferred
  • Prior timeshare/hospitality compliance/legal experience preferred
  • Proficiency with Microsoft Office applications

 

ESSENTIAL FUNCTIONS

  • Continuous computer use
  • Ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills 
  • Strong attention to detail
  • Ability to adapt in fast paced work environment