Supervisor of Spa in Genoa, NV at Holiday Inn Club Vacations

Date Posted: 8/6/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

This position will be responsible for directing spa employees, services, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. The Spa supervisor is responsible for ensuring that all tasks are completed efficiently and policies are adhered to.



 ESSENTIAL DUTIES AND TASKS:

  • Oversee scheduling, daily work assignments, performance and guest interaction of Spa employees
  • Order supplies, inventory, and set up retail displays that result in increased sales
  • Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service
  • Meet with vendors in accordance with established purchasing guidelines to determine products that enhance the brand and increase sales
  • Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness

 

Job Requirements

  • Bachelor’s degree in hospitality management or related field preferred
  • Two or more years of customer service/guest relations experience or an equivalent combination of education and experience

 

ESSENTIAL FUNCTIONS:

  • Strong Communication skills, both written and verbal.
  • Experienced in team building and motivating large audiences
  • Strong interpersonal skills

  • Ability to stand for long periods of time

  • Working outside in the weather

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