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Spa Receptionist in Genoa, NV at Holiday Inn Club Vacations

Date Posted: 5/28/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

The Spa Receptionist is in charge of welcoming owners and guests into the spa, responding to all inquiries while observing set standards.

ESSENTIAL DUTIES AND TASKS :

  • Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including owner services, scheduling spa appointments and answering a high volume of calls as necessary. Issues locker keys and towels while ensuring the satisfaction of all owners and guests. Properly imputes owner and hotel day use, verifies customers' credit and establishes how the customer will pay for the day use and/or spa service(s).
  • Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction.
  • Maintains and is responsible for a house bank, performs end of day reporting of receipts and transactions.
  • Communicates with spa laundry attendants, as appropriate, to ensure all spa guest and owners have a seamless experience. Performs duties with minimal supervision.   Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks. Willingly performs other duties as assigned by supervisor and/or management

     

 

Job Requirements

  • Must have prior experience in a fast paced and moderate to high stressful environment.
  • Prior knowledge in Timeshare Ware Reservation System a plus.
  • Previous experience working in a Resort Front Office environment including previous work in a customer service capacity is preferred.
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    ESSENTIAL FUNCTIONS:

    Prior experience in cash handling required

  • Strong Communication skills, both written and verbal.
  • Experienced in team building and motivating large audiences
  • Strong interpersonal skills
  • Ability to stand for long periods of time
  • Frequent computer use
  • Intermediate Level Microsoft proficiency

 

 

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