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Skip Tracer in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 12/6/2018

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION:

This position will be responsible for utilizing available resources for obtaining accurate account contact information, including current telephone number, addresses and e-mail. In addition, updates and validates all current information on account records as necessary. This position is responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures of Orange Lake Country Club and Resorts.

 

ESSENTIAL DUTIES AND TASKS:

  • Locate good phone numbers, e-mail and addresses on owner’s accounts. Communicate with owners by telephone to verify information received from web searches
  • Make every effort to collect all open items on an account, to include delinquent payments, delinquent down payments, delinquent maintenance, taxes and use fees, and deed recovery as required.
  • Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.

 

 

 

Job Requirements

  • Proficiency in all collection systems and thorough understanding of payment processing procedures is a plus.
  • Previous telephone, customer service and/or office experience preferred
  • Must be able to speak English

 

ESSENTIAL FUNCTIONS

  • Continuous computer use
  • Continuous phone use
  • Ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills 
  • Strong attention to detail
  • Ability to adapt in fast paced work enviroment