Skip Tracer in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 11/16/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               




This position will be responsible for utilizing available resources for obtaining accurate account contact information, including current telephone number, addresses and e-mail. In addition, updates and validates all current information on account records as necessary. This position is responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures of Orange Lake Country Club and Resorts.



  • Locate good phone numbers, e-mail and addresses on owner’s accounts. Communicate with owners by telephone to verify information received from web searches.
  • Make every effort to collect all open items on an account, to include delinquent payments, delinquent down payments, delinquent maintenance, taxes and use fees, and deed recovery as required.
  • Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
  • Ability to apply common sense understanding to carry out detailed written and oral instructions.
  • Proficient in all collection systems and Thorough understanding of payment processing procedures.



Job Requirements

  • High school diploma or equivalent required
  • Previous telephone, customer service and/or office experience preferred
  • Must be able to speak English
  • Experience in collections and/or customer service
  • Proficiency in all collection systems and thorough understanding of payment processing procedures is a plus.



  • Need to possess excellent communication skills, strong motivation and great problem-solving skills
  • Must have ability to handle multiple tasks and balance priorities
  • Detail oriented with high level of accuracy, self-motivated and disciplined
  • Adaptable to changes and fast paced work environment
  • Ability to visually view PC screen.