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Senior Manager of Facilities Operations in New Orleans, LA at Holiday Inn Club Vacations

Date Posted: 5/3/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations looks for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

POSITION OVERVIEW:

We are seeking a motivated facilities professional to support the renovation and conversion of the historic New Orleans Maritime building, and then continue on as the ongoing Senior Manager of Facilities Operations.  This role is responsible for bringing the brand promise to life through excellence in all facets of facility management and care.  This position serves as a guest advocate and key advisor to the resort General Manager, and leads the operations strategy of guest unit maintenance engineering, facilities maintenance, and oversight of housekeeping and laundry partnerships.  Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the facilities, safety track record and the control of the cost of operations.

ESSENTIAL DUTIES AND TASKS

  • Development of PDPs, evaluation and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development [Individual Performance management]
  • Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning. 
  • Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases. 
  • Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business.  Balance the urgency of meeting budget goals with focus on team, individual, and brand success. 
  • Interpret, adapt and execute pre-defined programs and priorities for unit maintenance, facilities maintenance, fleet management, grounds care, warehouse operations, housekeeping partnership, and/or laundry facility operations. 
  • Teach and inspect for quality delivery of preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs.  Manage contracts with outsourced vendors for regulated skills (elevator, electrician, roof repairs, etc) 
  • Implement brand programs and maintenance strategies, standards, reserves planning, stewardship of maintenance budgets, and focused ways of working that result in owner value and guest satisfaction. 
  • Accountability for compliance to energy programs.
  • Development of departmental budgets and allocation of resources to meet financial goals. 
  • Operate department successfully within budgetary guidelines.


SUPERVISORY RESPONSIBILITIES

  • Management of engineering, grounds, housekeeping, fleet, laundry in resorts with 105 units, with sales centers and moderate complexity and/or high volume operations or as a sub-group of larger teams for effective performance management.
  • Directly supervises managers and/or assistant managers (up to 8), and indirectly supervises all supervisors and front line (up to 80).
  • Budget management potential of roughly $7.2m (HOA and developer)
  • May supervise or consult multiple locations in a geographic area.

 

Job Requirements

 



EDUCATION AND/OR EXPERIENCE

  • High school diploma required
  • College degree or trade training in the engineering discipline preferred
  • 5 years hospitality maintenance engineering management
  • 3 years leading teams
  • 2 years experience in grounds maintenance/irrigation
  • 1 year leading multiple business functions preferred


CERTIFICATES, LICENSES, REGISTRATIONS

  • Facilities Certification CEOE, IFMA, or FMA are desired.
  • May require certain current state certification or licensing


QUALIFICATIONS

  • Basic working knowledge of trade skills and vendor/contractor management
  • Novice level knowledge of maintenance engineering management and building physical plant systems
  • Novice level understanding of housekeeping and laundry operations
  • Demonstrated basic project management
  • Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
  • Strong demonstrated written and verbal communications skills in English required

PHYSICAL DEMANDS

  • While performing the duties of this job, the employee may be required to sit or stand for extended periods of time.
  • Will be required to bend, twist, reach, push, pull, and operate office machinery.
  • Must be able to lift up to thirty (30) pounds.
  • Specific work assignments may change without notice.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

WORKING CONDITIONS

  • The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion.
  • Some travel (5%) required for consultation and training events

 

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of normal departmental operating hours.

 

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