Sales Manager - Corporate Phone Sales in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 1/31/2020

Job Snapshot

Job Description

Holiday Inn Club Vacations is searching for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team. 

 

POSITION DESCRIPTION

 

The Sales Manager is responsible for supervising and providing leadership to that day to day sales operation. The Sales Manager is accountable for mentoring a team to meet specific sales goals through training, coaching, and closing in an ethical and professional manner.  

 

ESSENTIAL DUTIES AND TASKS   

           

  • Develops and coaches the Sales Consultants for continuous improvement.
  • Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
  • Closes the sale and initiates the purchase process.
  • Recognizes, supports and implements policies and procedures established by Holiday Inn Club Vacations.
  • Conducts performance appraisals.
  • Supports and upholds the mission, vision and philosophies of Orange Lake Resorts.
  • Responsible for recruiting, selecting and hiring.
  • Resolves all customer service challenges.
  • Achieves personal and departmental written objectives as established.
  • Assists all team members in ensuring all questions are answered in a professional, informative, diplomatic and correct manner.
  • Coaches all new hire sales consultants to meet and/or exceed minimum sales performance standards.
  • Ensures sales rides are scheduled and performed for Sales Consultants.
  • Ensures the professional dress policies are enforced.
  • Ensures and/or performs a 1-1 coaching session with Sales Consultants as needed and provides evaluation, coaching, and the assignment of an action plan for improvement and the follow-up to that established plan.

           

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.                                                                                                                                                             

                                      

SUPERVISORY RESPONSIBILITIES

The Sales Manager will directly supervise the daily activities of all Sales Consultants, including inventory and financial management of a timeshare purchase.

 

 

 

Job Requirements

EDUCATION and/or EXPERIENCE

 

  • High School Diploma or GED equivalent
  • Prior timeshare experience required
  • Prior timeshare management experience preferred
  • Verifiable sales management statistics
  • Bilingual helpful but not required

 

CERTIFICATES, LICENSES, REGISTRATIONS

 

  • Active Real Estate License

 

QUALIFICATIONS

 

  • Prior timeshare experience
  • Successful timeshare management experience preferred
  • Proven track record of success in Timeshare sales and/or Timeshare sales training.
  • Must be process oriented with attention to detail.
  • Compelling leadership abilities.
  • Must be able to manage staff, meet sales and staffing requirements and develop ongoing associate training.
  • Must be able to close the sale
  • Self-directed and independent but works as a team player.
  • Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from

            guests and co-workers.

  • Participates in proactive team efforts to achieve departmental and company goals.
  • Excellent customer service skills.
  • Strong oral and written communication skills.
  • Strong work ethic, high energy level and positive attitude.
  • Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide

            individuals towards goal achievement.

  • Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist

            in job performance.

  • Must have reliable transportation.

 

PHYSICAL DEMANDS

 

While performing the duties of this job, the employee is regularly required to stand; walk, sit; use hands and finger, handle or feel; reach with hands and arms; talk and hear.  The employee is required to stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include color vision, and ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORKING CONDITIONS

 

The incumbent in this position spends the majority of the time in an air-conditioned office.  Incumbent must be flexible to adapt to immediate changing situations and environments based on staff and guests needs.

 

WORK SCHEDULE

 

Typical schedule is five days on and two days off - Must be flexible as needed for business operations.

 

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