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Rooms Inventory Administrative Clerk in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 11/29/2018

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION:
This position will be responsible for accuracy and unit assignment of reservations for all Holiday Inn Club sites, accommodating all guest requests, side by side, or consecutive stays, assigning overbooked reservations and placing Out of Service blocks. In addition, this position is tasked with providing support to the Front Desk teams at all sites, answering calls and emails from various resort personnel related to these functions


ESSENTIAL DUTIES AND TASKS

  •  Assist with the auditing and balancing of all reservation activity to include new, modified and cancelled reservations, including Exchange company report/inventory systems involving owner’s spacebank deposits, withdrawals, and inbound exchange/cancellation data.
  • Master functionality of Property Management System to research owner data, make room assignment changes, and audit reservations.
  • Respond promptly to requests for service and assistance.
  • Blocking of Annual Maintenance, Renovation, and Out of Service units.

 

 

 

Job Requirements

  • Previous experience working with reservations and/or rooms inventory required
  • Prior experience with Timeshareware a plus
  • Previous telephone, reservation entry, customer service and/or office experience a plus

ESSENTIAL FUNCTIONS

  • Continuous computer use
  • Ability to Multi-Task, prioritize and manage time effectively

  • Strong written and oral communication

  • Intermediate Level Excel proficiency

  • Ability to adapt in fast paced work enviroment