Rooms Inventory Administrative Clerk in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 10/9/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

POSITION DESCRIPTION:
This position will be responsible for accuracy and unit assignment of reservations for all Holiday Inn Club Legacy sites, accommodating all guest requests, side by side, or consecutive stays, assigning overbooked reservations and placing Out of Service blocks. This position will also be responsible for audits of weekly arrivals from RCI, II and third-party exchange companies for these sites. In addition, this position is tasked with providing support to the Front Desk teams at all sites, answering calls and emails from various resort personnel related to these functions

ESSENTIAL DUTIES AND TASKS:

1. Assist with the auditing and balancing of all reservation activity to include new, modified and cancelled reservations, including Exchange company report/inventory systems involving owner’s spacebank deposits, withdrawals, and inbound exchange/cancellation data.   30%

2. Master functionality of Property Management System to research owner data, make room assignment changes, and audit reservations.   15%


3. Process guests requests, multi-week stay and side by side accommodations in conjunction with established priority.   25%

4. Respond promptly to requests for service and assistance.   20%

5. Blocking of Annual Maintenance, Renovation, and Out of Service units.  10%

 

 

Job Requirements

EDUCATION and/or EXPERIENCE:

  • High school diploma or equivalent
  • Previous experience working with reservations and/or rooms inventory required
  • Prior experience with Timeshareware a plus
  • Previous telephone, reservation entry, customer service and/or office experience a plus.

QUALIFICATIONS:

  • Ability to work closely in a team environment and/or as an individual.
  • Must be self-sufficient and a self-starter.
  • Must possess good communication skills
  • Must be detail oriented with high level of accuracy
  • Must have ability to handle multiple tasks and balance priorities.
  • Proficiency in current business applications such as Excel, Word, Crystal Reports, and Outlook
  • Must be able to react and adapt to changes and priorities.
  • Must be able to work a variable schedule, including nights and weekends.
  • Must be flexible if needed for occasional work outside of normal business hours.
  • Overtime required on an as needed basis.
  • Carries out any reasonable request by management of which the employee is capable of performing.