Resort Activities and Food & Beverage Manager in Williamsburg, VA at Holiday Inn Club Vacations

Date Posted: 5/31/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations resorts look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.             

 

POSITION DESCRIPTION:

 

The Manager of Guest Engagement is responsible for bringing the brand promise to life in all of the resort recreational amenities and outlets. The role serves as guest advocate and key adviser to the General Manager and is accountable for operation of resort activities, café, and retail outlet. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

  • Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing amenity delivery staff. Demonstrate a culture of learning and mentorship for continual performance development.
  • Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled.
  • Lead teams in implementing, evaluating and improving programs and policies to maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
  • Development of departmental budgets and allocation of resources to meet financial goals.

 

 

 

 

Job Requirements



 

  • Bachelor's degree in hospitality Management or related field preferred.
  • 3 years customer facing service/hospitality
  • 2 years leading front line staff
  • ServSafe certified a plus
  • Life Safety certified a plus
  • Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
  • Demonstrated professional verbal and written communication and presentation skills.  
  • Must be 21 years of age or older, have 4 years of driving experience and a valid drivers license


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