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Reservations Sales Agent 01/07/2019 in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 12/5/2018

Job Snapshot

Job Description

POSITION OVERVIEW:

This position is responsible for providing guests with information on all vacation packages that we have to offer at Holiday Inn Club Vacations. Agents must make guests aware of the package details, verify guest demographics, determine package eligibility, and assist guests in booking reservations for their vacation packages. Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation. Provide complete and accurate information to guests on every telephone call, especially information about tour presentation, accommodations, premiums and promotions.

ESSENTIAL DUTIES AND TASKS: 

  • Booking reservations for unfulfilled vacation packages
  • Assist guests with any questions or concerns about the vacation packages including resolving elevated issues
  • Outbound calling for guest follow up
  • Selling upgrades, additional nights and other listed vacation incentives

 

Job Requirements



QUALIFICATIONS:


  • Minimum two years telemarketing sales experience preferably in a large contact center environment
  • Timeshare/hospitality background and contact center experience preferred

ESSENTIAL FUNCTIONS:

  • Must be able to work a variable schedule based on contact center needs and be enthusiastic and energetic
  • Must have excellent written and verbal communication skills
  • Must possess basic data entry and word processing skills
  • Superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest