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Quality Assurance Officer in Galveston, TX at Holiday Inn Club Vacations

Date Posted: 2/12/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function is to reduce the number of completed sales that result in rescission or default. QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS:

  • Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners               
  • Confirms sales and verifies contracts for HCV sales       
  • Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business        
  • Assists QA management with training and improvement of new and existing employees          

 

Job Requirements



EDUCATION and/or EXPERIENCE

  • High School Diploma or GED equivalent
  • Higher education encouraged
  • Quality Assurance Officer experience preferred


 



QUALIFICATIONS

  • Must be process oriented with attention to detail
  • Self-directed and independent with projects but works as a team player
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Strong work ethic and a high energy level
  • Strong administrative, organization, and planning skills