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PBX Operator - Part Time in Las Vegas, NV at Holiday Inn Club Vacations

Date Posted: 5/22/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

This position will be responsible for acting as the central switchboard operator for inbound calls to resort departments, personnel, and guest units.


ESSENTIAL DUTIES AND TASKS:

  • Answer incoming phone calls received on main resort phone line, local line, and roll-overs from guest units and closed departments.

  • Assist with dispatch duties and special projects as required by department management.

  • Performs other duties as assigned.

 

Job Requirements

  • Ideal candidate will have timeshare resort or hospitality experience working as a switchboard operator. 

  • Candidates must be able to demonstrate they have the skills necessary to efficiently handle high inbound call volume with enthusiasm. 

  • May have in-person contact with guest and may directly address and mitigate guest concerns.  Will be responsible, at times, for dispatch duties. 

    Bilingual helpful, but not required.

  • Must have excellent customer service communication (verbal), and data entry skills required.

  • Must have the ability to use switchboard, data entry, and standard office computer applications. 

  • Must be able to type at least 40 wpm.

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