Manager of Guest Services in Cape Canaveral, FL at Cape Canaveral Beach Resort

Date Posted: 10/30/2018

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

The Manager of Guest Services is responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as a guest advocate and key advisor to the General Manager and is accountable for operation of front desk, resort activities/recreation, security, and food & beverage operations. This person executes high level strategies and sets some of the priorities for functions under remit. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.


ESSENTIAL DUTIES AND TASKS:

  • Drives all front desk standards to enhance the guest experience and maintain brand integrity; Oversight of all processes, functions, policies, and procedures to assure all are adhered to; measures success in terms of available metrics.
  • Ensures that each interaction exceeds the expectations of our owners and guest. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
  • Ensures that all behavioral standards are met, recognizes and rewards excellent performance, and provides any necessary coaching or corrective action.
  • Accountable for all hiring, scheduling, assignment of tasks, training, motivation, evaluation, development of personnel.

 

Job Requirements

  • Must have a minimum of 3 years of leadership experience in the hospitality industry
  • Bachelors degree in a related field preferred
  • Bilingual a plus
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Office Suite
  • Must be 21 years of age or older, have 4 years of driving experience and a valid drivers license

 

ESSENTIAL FUNCTIONS

  • Ability to adapt in fast paced work environment

  • Ability to Multi-Task, prioritize and manage time effectively

  • Strong interpersonal skills

  • Frequent computer use

  • Frequent phone use

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