Manager of Guest Services in Kimberling City, MO at Holiday Inn Club Vacations

Date Posted: 1/24/2020

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

The Manager of Guest Services is responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as a guest advocate and key adviser to the General Manager and is accountable for operation of front office, concierge, security, transportation, resort activities and recreation, food & beverage, and/or retail outlets. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of guest services and amenity and engagement offerings.


ESSENTIAL DUTIES AND TASKS:

  • Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing amenity delivery staff. Demonstrate a culture of learning and mentorship for continual performance development.
  • Execute predefined guest service strategies, standards and programs through daily management practices within front desk, security, transportation, activities and recreation, food & beverage, and retail operations to create fun and immersive experiences for the entire family.
  • Lead teams in implementing, evaluating and improving programs and policies to maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
  • Development of departmental budgets and allocation of resources to meet financial goals.

 

Job Requirements

  • Four year college degree preferred
  • 3 years customer facing service/hospitality
  • 2 years leading front line staff
  • ServSafe certified
  • Life Safety certified
  • CPR preferred
  • Demonstrated knowledge of basic food service and small retail operations
  • Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
  • Driving record must qualify to drive company owned vehicles.

 

ESSENTIAL FUNCTIONS

  • Ability to adapt in fast paced work environment

  • Ability to Multi-Task, prioritize and manage time effectively

  • Strong interpersonal skills

  • Frequent computer use

  • Frequent phone use

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