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Manager of Guest Engagement in Canyon Lake, TX at Holiday Inn Club Vacations

Date Posted: 2/1/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations resorts look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.             

The Manager of Guest Engagement is responsible for bringing the brand promise to life in all of the resort recreational amenities and outlets by interpreting and adapting high level strategies and setting some or most of the priorities for functions under remit. The role serves as guest advocate and key advisor to the General Manager and is accountable for operation of resort activities, food & beverage, and retail outlets. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

 

Job Requirements



EDUCATION and/or EXPERIENCE

  • Four year college degree preferred.
  • 3 years customer facing service/hospitality, activities and retail/food service preferred
  • 2 years leading front line staff
  • Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience


 



 CERTIFICATES, LICENSES, REGISTRATIONS

  • ServSafe certified
  • Life Safety certified

 



WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and will entail working weekends, some nights and holidays. Must be flexible to work outside of departmental operating hours.

 

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