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Manager of Development Support in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 4/5/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION:

The Manager of Development Support is responsible for ensuring excellence and success of our development support team, providing the necessary service to our applications and end-users in a timely manner.  They will mentor and direct the teams, managing work and balancing priorities between multiple customers. The manager will conduct or facilitate training sessions for the team members and new members in the team. Strong need to be hands on solving critical issues of our systems helping the team increase their understanding of process and problems with the software systems.  Additionally, will set and / or adjust team norms and SLAs.


ESSENTIAL DUTIES AND TASKS

  • Manage, guide and mentor development support team
  • Analyze production outages and identify integrated systems
  • Provides documentation, reports and other artifacts of communication as it pertains to team productivity, issue status and resolution
  • Manage multiple short and long term initiatives
  • Ensure the team is delivering value and meeting SLAs

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department. 



SUPERVISORY RESPONSIBILITIES

  • Manage a team of a dozen+ engineers onsite and offshore
  • Setting goals for performance and deadlines in ways that comply with company’s plans and vision
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks
  • Monitoring employee productivity and providing constructive feedback and coaching

 

 

Job Requirements



EDUCATION and/or EXPERIENCE

  • Proven ability to work with technical teams, manage developers and balance multiple priorities
  • Experience working in teams developing enterprise level software applications and service oriented architecture
  • 3-5 years managing teams
  • Bachelor's degree in computer science or a similar field

 



QUALIFICATIONS

  • The ability to clearly communicate both in verbal and written format
  • Self-Motivated with the ability to work independently and within a team of people
  • Servant Leader
  • Able to manage time and tasks effectively
  • Flexible and able to maintain composure under pressure
  • Deep knowledge of software development methodologies
  • MSSQL, T-SQL, P-SQL, NoSQL
  • .Net / C#
  • HTML, CSS, JS, JavaScript Framework
  • Salesforce / Mulesoft highly desirable
  • Business/Technical Project Analysis
  • Software Program Management
  • Agile/Scrum Framework
  • Systems Development Lifecycle Processes (SDLC)
  • Strategic Planning
  • Problem Solving/Mediation
  • Decision Making Skills

PHYSICAL DEMANDS
While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 



WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.