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Live Quality Assurance Agent-Floor in 9395 S. John Young Parkway, Orlando, FL 32819 at Holiday Inn Club Vacations

Date Posted: 4/17/2019

Job Snapshot

Job Description

POSITION DESCRIPTION:

The Quality assurance agent is responsible for canceling any reservation that does not meet all qualifications and package rules. The agent is also responsible for making sure all guest reservations are traveling on selected dates, aware of all fees and meet all qualifications for the tour and package.

ESSENTIAL DUTIES AND TASKS:

  • Responsible for live quality assurance on the floor.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Handle daily administrative tasks as needed, per management requests.
  • Executes proper communication with guest, agents and leaders.
  • Must be able to navigate through multiple reservation software such as MVP, SMART, Next and salesforce.

 

Job Requirements



QUALIFICATIONS


  • Minimum two years telemarketing sales experience preferably in a large call center environment.
  • Must be proficient with Microsoft Office Suite and Outlook.
  • Must have experience utilizing data base programs.
  • Timeshare/hospitality background preferred.

 

ESSENTIAL FUNCTIONS

  • Must have excellent written and verbal communication skills.
  • Must maintain professionalism with sales staff, coworkers, prospective clients and owners.
  • Must be able to work a variable schedule based on call center needs.