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Learning and Development Technology Intern- Summer 2019 in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 3/7/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:
To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others within the company.

The Learning and Development Technology Intern is primarily responsible for supporting the Learning Management System (Cornerstone) and integrated learning technologies (such as xAPI, and others), including monitoring support requests, troubleshooting team members user issues, efficiently escalating problems as needed, collaborating with other support groups to quickly resolve cross-system issues, and creating documentation for team members as appropriate. In addition, the Learning Technology Intern is responsible for facilitating a consistently exceptional customer support experience for all LMS users and for proactively identifying and communicating potential issues and target areas for improvement.

 

ESSENTIAL DUTIES AND TASKS

  • Participate in meetings, trainings, and networking events with the Academy of Learning and Development–approximately once per week. This includes a team project to be presented to leadership at the conclusion of the internship
  • Monitors LMS support request and solves team member’s user issues, triaging requests requiring escalation as needed.
  • Manages team member’s user accounts and enrollments and supports automated provisioning processes.
  • Assists in course upload and configuration as it relates to the LMS or other learning technologies.
  • Participates in the planning, testing, and implementation of LMS changes, updates, and upgrades.
  • Monitors system logs and proactively identifies system failures.
  • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.

 

Job Requirements

  • Student pursuing a degree in information technology or any related area of study
  • Enrolled in college/university courses within 6 months of the start of the internship
  • Preferred GPA of 3.0 or higher and be in current good standing with the college/university
  • Must not be in first two semesters taking college coursework
  • Must be able to secure housing in the location of the internship for the duration of the internship
  • Must be able to pass and complete a background check and pre-employment drug screening
  • Must be able to complete entire program without interruptions

International Students       

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student adviser if you have questions regarding your eligibility before you apply.

ESSENTIAL FUNCTIONS

  • Strong written and verbal communication skills; able to deliver clear, concise information and direction to learners and their leaders
  • Highly technology literate; quickly learns new applications and tools
  • Ability to coordinate with diverse, cross-functional teams
  • Ability to maintain a professional attitude and work independently with little guidance in a fast paced, changing environment
  • Proven ability to adapt and handle multiple projects with different priority levels from different teams
  • Strong working knowledge of MS Office, Excel and PowerPoint
  • Frequent computer use
  • Ability to Multi-Task, prioritize and manage time effectively
  • Excellent verbal and written communication skills
  • Strong Interpersonal Skills 
  • Strong attention to detail
  • Strong organizational skills