In-House Representative Teleservices (Start Date 12/02/2019) in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 11/2/2019

Job Snapshot

Job Description


The In-House Teleservices Agent primary function is for booking tours for current guests staying on site. The agent is also responsible for assisting in-house guests by providing vacation planning guidance that exceeds expectations.


  • Produces qualified tours for our sales team
  • Meets and exceeds all minimum performance standards. Complete knowledge of area/resort information and directions.
  • Maintains the utmost integrity while dealing with our owners and guests.
  • Remains in constant communication with the Manager of Resort Guest Services and Director of Sales for all exceptions and incidents.
  • Solicits prospects over the phone to tour with our sales consultants.
  • Ensure “world class” guest satisfaction for all internal as well as external guests.
  • Exceed the budgeted tour requirements for Owner, RCI and Renter prospects.
  • Meets and exceeds all minimum performance standards.       


Job Requirements


  • 1 year sales experience required, Call Center Sales preferred.
  • Must have knowledge and understanding of timeshare practices including assisting owners, RCI guests and renters.
  • Persuasive interpersonal skills
  • Intermediate computer skills are required


  • Maintain an upbeat, positive, and motivated demeanor
  • Able to read/write/speak the English language, Spanish a plus
  • Able to work a variable schedule, including evenings and weekends, based on call center needs