Guest Services Training Manager in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 6/4/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION: 

The Holiday Inn Club Vacations Training Manager will be responsible for the implementation, facilitation, and ongoing support of Departmental and Corporate Training Programs for their functional area. Working closely with their Director and Regional Training Manager, the Training Manager will also act as a consultant for their resort to help identify training opportunities to assist in reaching resort-specific and company-wide service goals. This position will be based at Orange Lake Resort in Kissimmee, FL.

 
ESSENTIAL DUTIES AND TASKS:  

  • Facilitation of Corporate & Departmental Training Programs can include: Orientation, Company Service Culture, Job Skills Training, Employee Engagement Team, etc. Facilitate regular department-specific training. Assist in the start-up of Product Launches at Resort.

  • Manage local onboarding programs, department trainer program, safety committee, internship program, and other programs that enhance the Team Member experience from a learning & development and engagement perspective. Develop Team Members within the various programs. Monitor completion/renewal of required compliance programs and licensing.

  • Supervise Resort’s compliance with Corporate Training Programs/Initiatives. Work closely with Department Leaders, Regional Manager, and Brand Delivery Team to identify and recommend solutions for any obstacles and/or business needs. Develop Local Trainers through guidance and advice. Assist in creation of Personal Development Plans, Career Pathing, and other team member development initiatives. Communicate learning and development updates regularly with General Manager and Senior Leader.

  • Responsible for monitoring the status of training compliance and effectiveness of Corporate Training programs through feedback, tracking reports, and other measures.

 

 

Job Requirements

  • Associates Degree or higher in Hospitality, Education, Psychology, or related field preferred.
  • Professional facilitation skills preferred
  • One year of experience in hospitality or resort operations preferred

ESSENTIAL FUNCTIONS

  • Consistent computer use
  • Strong written and oral communication skills
  • Excellent interpersonal skills
  • Strong attention to detail
  • Ability to adapt in fast paced work environment
  • Ability to Multi-Task, prioritize and manage time effectively