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Guest Service Representative - Front Desk in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 5/23/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.             

 

POSITION DESCRIPTION:
A Guest Services representative will provide services in various areas within the Guest Services department: Front Desk, Resort Services and PBX/Call Center. In each area, this individual must commit to providing exceptional guest experience as the subject matter expert, seeking out opportunities to exceed owners and guest expectations. The Guest Services representative must ensure a great first/last impression while coordinating, partnering and supporting various departments during the guest stay that provide an experience with a sense of fun and family. 

 

Job Requirements



EDUCATION and/or EXPERIENCE

  • High School Diploma or GED equivalent or an equivalent combination of training, education and experience
  • Previous experience working in a Front Office environment or customer service environment preferred