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Greeter in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 2/11/2019

Job Snapshot

Job Description

POSITION DESCRIPTION:

The Greeter is responsible for ensuring our owner/guests have a world-class check in and out experience. This includes welcoming guests and owners as they arrive.

ESSENTIAL DUTIES AND TASKS:       

  • Welcome guests and owners as they arrive to the lobby, direct them to the respected check-in, check-out area while providing “world class guest experience”
  • Perform a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion standards       
  • Assist in pre-gifting by operating the POS to sell tickets and then updating notes in SMART to ensure the guest satisfaction at the completion of their tour       
  • Maintains the rotation log
  • Adheres to all departmental company policies and procedures
  • Assists with anything additional requested by leaders

 

Job Requirements



QUALIFICATIONS:

  • High school diploma or GED required
  • Previous timeshare marketing or sales experience preferred


ESSENTIAL FUNCTIONS:

  • Must be able to stand for long periods of time
  • High energy and self-motivated
  • Excellent oral communication and presentation skills
  • Strong and proactive decision making ability and strong problem resolution skills
  • Dependable and goal oriented
  • Self-directed but works as a team player
  • Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers
  • Excellent customer service and strong oral communication skills
  • Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance
  • Strong work ethic, high energy level and positive attitude