Front Desk Intern-Spring 2020 (Paid! Jan-Apr) in Scottsdale, AZ at Holiday Inn Club Vacations

Date Posted: 10/25/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations looks for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

POSITION OVERVIEW:

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others within the company. 

The Front Desk Specialist internship will be a 3 month experience where students will learn the operations of our front desk. They will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments.the resort and the primary contact for all folio transaction and check out processes.

 

ESSENTIAL DUTIES AND TASKS

  • Rotate throughout the functional rooms division and guest services areas of the resort to gain an understanding of how each department contributes to the success of the team. This includes hands on work and shadowing.
  • Participate in meetings, trainings, and networking events with the Academy of Learning and Development. This includes a team project to be presented to leadership at the conclusion of the internship
  • Learn what goes into the general management of resort operations through mentorship and observations with the general management team

 

Job Requirements

  • Student pursuing a degree in Communications, Business, Event Management, Hospitality Management or any related area of study
  • Experience working in hospitality, food & beverage, hotel operations or related area is a plus
  •  Enrolled in college/university courses within 6 months of the start of the internship
  • Preferred GPA of 3.0 or higher and be in current good standing with the college/university
  • Must be able to secure housing in the location of the internship for the duration of the internship
  • Must be able to pass and complete a background check and pre-employment drug screening
  • Must be able to complete entire program without interruptions

 

ESSENTIAL FUNCTIONS

  • Ability to Multi-Task, prioritize and manage time effectively
  • Excellent verbal and written communication skills
  • Strong Interpersonal Skills 
  • Strong attention to detail
  • Strong organizational skills

 

PHYSICAL DEMANDS

While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours. 

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