Front Desk Intern - Fall 2019 in Scottsdale, AZ at Holiday Inn Club Vacations

Date Posted: 6/27/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.       

 

POSITION DESCRIPTION:

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

The Front Desk Specialist internship will be a 3 month experience where students will learn the operations of our front desk. They will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments.the resort and the primary contact for all folio transaction and check out processes.


ESSENTIAL DUTIES AND TASKS:

  • Serve and tend to guest needs and be a primary contact for guests checking in and out of the resort. Run reports and support the Marketing team during the check in process.
  • Participate in meetings, trainings, and networking events with the Academy of Learning and Development. This includes online workshops and end of term project to present to leadership
  • Learn what goes into the general management of resort operations through mentorship and observations with the general management team

 

Job Requirements

  • Student pursuing a degree in Communications, Business, Event Management, Hospitality Management or any related area of study
  • Experience working in hospitality, food & beverage, hotel operations or related area is a plus
  • Enrolled in college/university courses within 6 months of the start of the internship
  • Preferred GPA of 3.0 or higher and be in current good standing with the college/university
  • Must not be in first two semesters taking college coursework
  • Must be able to secure housing in the location of the internship for the duration of the internship
  • Must be able to pass and complete a background check and pre-employment drug screening
  • Must be able to complete entire program without interruptions

 

ESSENTIAL FUNCTIONS

  • Ability to Multi-Task, prioritize and manage time effectively
  • Excellent verbal and written communication skills
  • Strong Interpersonal Skills 
  • Strong attention to detail
  • Strong organizational skills

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