Dispatcher in Clarkesville, GA at Orange Lake

Date Posted: 10/27/2018

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

This position will be responsible for assisting the Housekeeping Services department by distributing, logging and taking calls from Resort Services, Front Desk, Engineering, and all housekeeping team members reporting unit deficiencies and services needed. The dispatcher will ensure guest requests, service incidents and inventory requests are fulfilled in a timely manner to create a sense of urgency and importance to the experience for our owner and guests by distributing calls to various individuals and following up with completion times.


ESSENTIAL DUTIES AND TASKS:

  • Answer phones and radio calls in a timely and friendly manner; log and dispatch all communication of relevant information as required.
  • Follow up on all requests for service or guest/owner concerns and monitor completion times to assure satisfaction.
  • Check daily Housekeeping reports; monitor and update daily sheets to ensure all cleaned units are coded properly.
  • Provide clerical help for the department as needed.

 

Job Requirements

  • Must have a minimum of 1 year hospitality/ dispatch experience
  • Resort or Hotel Front Office experience a plus
  • Bilingual a plus
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Office Suite

 

ESSENTIAL FUNCTIONS

  • Ability to Multi-Task, prioritize and manage time effectively
  • Strong interpersonal skills
  • Frequent computer use
  • Frequent phone use

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