Director of Telesales in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 9/13/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION:
The Director of Telesales will oversee a phone-based sales team dedicated to conducting outbound calling campaigns to new and existing Holiday Inn Club owners and guests, with the intent to sell timeshare. The Director of Telesales is responsible for creating and executing the overall sales strategy, communicating the strategy to the sales team and business units, and coordinating with marketing management to ensure alignment of marketing and sales strategies.  This role responds to the needs of the telesales force by providing necessary resources, offering incentives and resolving conflicts. This role is responsible for implementing and reviewing policies and the operating structure of the Telesales team; assist in setting standards and guidelines for interaction with customers and monitor sales calls to ensure that the expectations of the customers and business are met.

ESSENTIAL DUTIES AND TASKS:  

 

% of Time

(equals 100%)

1.     Develop, execute and monitor the outbound telesales strategy to maximize contacts and drive sales for HCV.

10%

2.     Responsible for the selection, development and performance of Sales Consultants and the sales management team. 

20%

3.     Ensures monthly performance expectations are met and/or exceeded on time and under budget.  Strategizes with peers and business stakeholders to ensure performance objectives are accomplished while adhering to all HCV policies and procedures.

50%

4.     Actively conduct call monitoring to determine performance gaps and provide feedback to individual Team Managers and Telesales Agents to partner with the training team to develop and deliver ongoing training for telesales teams which result in strong and effective sales results. Develop and implement tracking of assigned teams’ performance and key metrics to ensure proper management of the corrective action and SOP processes (including attendance, policy, escalation and performance)

10%

5.     Monitor the availability of product inventory and make sure Sales Managers have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing).

10%

Job Requirements



EDUCATION and/or EXPERIENCE 

  • High School Diploma or GED equivalent
  • Minimum of five years of timeshare sales experience, including two within timeshare sales management role, preferred
  • Is required to maintain an active and in-good standing professional Real Estate License/Timeshare license where mandated by law
  • Verifiable timeshare sales statistics preferred
  • Bilingual preferred but not required


QUALIFICATIONS 

  • Compelling leadership abilities
  • Excellent work ethic, goal orientation and customer service skills
  • Experience identifying and resolving problems arising from employee relation issues, customers, policy/procedural changes
  • Gathers and summarizes data for reports, finds solutions to various problems, prioritize work, and meets deadlines
  • Interact and communicate with individuals at all levels of the organization requiring excellent verbal and written communication skills
  • Maintain attention to detail and follow through
  • Participates in proactive team efforts to achieve departmental and company goals
  • Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers
  • Proven ability to develop strategic direction by analyzing current business results and anticipated business conditions