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Director of Talent Acquisition – Marketing Contact Center in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 3/27/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations is searching for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.                                                                                       


The Director of Talent Acquisition – Contact Center will lead the Talent Acquisition Strategy to support all Talent Acquisition processes for the contact center. The Director will be responsible for developing effective strategies, processes and programs to ensure the team provides “World Class” talent to the organization as well as ensure all processes are within legal and company policies and procedures.


  • Direct and manage strategies to achieve all recruiting objectives established by the operation. Ensure the Talent Acquisition team is held accountable for performance against defined budgeted objectives.
  • Communicate metrics weekly to ensure company leadership has visibility of the outcomes of the recruiting process. Provide a high level of customer service and developmental guidance to the departmental hiring managers and senior leaders by consulting with them on recruitment and staffing issues, policies and processes.
  • Ensure department is in compliance with EEOC guidelines and other government compliance requirements.
  • Stays informed of trends and innovative recruiting techniques in order to be competitive as well as maintain a pulse on local competition.
  • Manage Talent Acquisition professionals through a talent based developmental approach; monthly and annual appraisals, annual employee engagement survey, succession planning, individualized strengths based training.


Job Requirements


  • Bachelor’s Degree (B.A. / B.S.) from a four-year college or university preferred
  • Proven ability to develop strategic direction by analyzing current business results and anticipated business conditions.
  • Previous leadership experience, coaching and leading a team.
  • 3+ years of hand on Timeshare Sales/Marketing experience and or full life cycle Talent Acquisition experience meeting metric driven goals.
  • Ability to successfully adapt Talent Acquisition processes to meet business needs in a fast pace recruiting environment.
  • Demonstrate high energy, results driven, self-motivation and initiative to achieve performance goals.


  • Interact and communicate with all individuals at all levels of the organization and provide expertise and influence.
  • Possess pinnacle standards of professional excellence as a Brand Ambassador of Holiday Inn Club Vacations.
  • Strong and proactive decision making ability and strong problem resolution skills.
  • Must possess excellent verbal, written and oral communications skills.
  • Possess strong work ethic, high energy level and positive attitude.