Corporate Sales & Marketing - Customer Service Representative in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 8/27/2019

Job Snapshot

Job Description

POSITION DESCRIPTION:

This position responds to and resolves inquiries from internal owners, guests, executives and other business units. Provide owner/guest satisfaction by resolving conflict with excellent customer service and communication skills. Uses conflict resolution, investigative and problem solving skills and may require conducting research through a variety of means.

ESSENTIAL DUTIES AND TASKS:

  • Review incoming correspondence; determine the level of response required.
  • Record all cases in Salesforce using the appropriate status; update noting restitution and other resolutions and close.
  • Assist Members, Owners and Guests in verbal resolutions.
  • Utilize sound judgment and problem solving ability to ensure customer satisfaction.
  • Work directly with Directors and Managers to ensure the highest satisfaction level while maintaining company policies and procedures
  • Maintain composure and stable performance while servicing irate caller and discussing potentially volatile situations with utmost professionalism

 

Job Requirements

QUALIFICATIONS:

  • Requires excellent interpersonal skills.
  • Proven ability to handle escalated service calls/issues
  • Possess outstanding time management and prioritization skills
  • Possess strong verbal and written communication skills.
  • Detail and results oriented.
  • Must be able to work independently.
  • Proficient in Word, Excel.
  • Ability to work flexible schedule when required