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Corporate Contracts Specialist in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 4/2/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.             

POSITION DESCRIPTION:

This position will be responsible for the verification of all deed, exchange program activity and financial information to ensure the integrity of applied equity and owner information; as well as serve as a resource to the Corporate Contracts Department and all Local Contract Processing sales centers.

ESSENTIAL DUTIES AND TASKS:

  • Responsible for Equity Trade-in processing; conducting audits and reviews of all post sale equity transactions, owner mortgage and maintenance portfolios, usage and new purchase/title documents.  
  • Timely and accurate data entry, preparation and processing of Mail-out timeshare purchases for all sales centers.
  • Manages escalated and complex challenge accounts.
  • Reviews, maintains and distributes reports of daily sales, mail-out tracking and challenge logs.
  • Assists Management with the detailed testing of Contract documents, new products and software applications.

 

Job Requirements

QUALIFICATIONS

  • 1-2 year contract preparation experience preferred.
  • Minimum of 2 year customer service experience required.
  • Minimum of 2 year cash handling experience.
  • Must be able to type 45 WPM.
  • Must be proficient with Microsoft Office/Suites

ESSENTIAL FUNCTIONS

  • Must be able to multi-task.
  • Must be able to work weekends and late shifts as needed.
  • Ability to communicate efficiently and articulately with Executives, VP’s and site leaders.
  • Focuses on solving conflict, by listening to others without blaming, interrupting while keeping emotions under control.