Control Room Clerk in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 10/28/2019

Job Snapshot

Job Description


The primary function is to assist all of Local Marketing with reporting and administrative functions.  Control Room Clerks manifest tours and create transportation reservations for Local Marketing. The position functions as an interface between Local Marketing, management, hotel staff and individual tour guests.


  • Responsible for the timekeeping function for Local Marketing
  • Assists Local Marketing representatives in manifesting tours when necessary
  • Creates transportation reservations with affiliated third party partners
  • Confirms tour and transportation appointments
  • Produces and distributes daily/weekly/monthly reports for Local Marketing
  • Processes pre-assigned rep requests for sales
  • Resolves guest issues where appropriate
  • Provide data validation 
  • Assisting with allotment availability
  • Adheres to all departmental and company policies and procedures
  • Ensures that both internal and external customers are provided the utmost level of customer service

Job Requirements


  • High school diploma or GED required.
  • Experience with Word and Excel software preferred.
  • Previous timeshare marketing or sales experience preferred. 


  • Excellent interpersonal skills
  • Outstanding customer service skills
  • Working knowledge of Word and Excel
  • Ability to handle multiple tasks and balance priorities
  • Positive, cooperative attitude