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Contract Processing Supervisor in Gatlinburg, TN at Holiday Inn Club Vacations

Date Posted: 6/11/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

The Contract Processing Supervisor position is responsible for overseeing the processing of all daily sales within the assigned site location. Additionally, this position is responsible for assigning and monitoring daily tasks and working with sales management and other departments to determine disposition of challenged accounts and assist in providing solutions.

ESSENTIAL DUTIES AND TASKS:

  • Assigns and monitors daily assignments to contract processing staff
  • Reviews and ensures all daily sales contracts are processed in a timely and accurate manner
  • Ensures daily processes are aligned with company and departmental policies and procedures
  • Provides Customer Service assistance to owners and guests to ensure that information provided is timely, accurate, and is delivered in a courteous and professional manner
  • Empowers, motivates, and develops contract processing staff members to participate and assume additional responsibilities

Job Requirements

QUALIFICATIONS:

  • High School Diploma or GED equivalency required
  • Minimum of 6 months contract preparation experience preferred
  • Minimum of 6 months cash handling experience required
  • Minimum of 6 months experience as a supervisor preferred

ESSENTIAL FUNCTIONS:

  • Must be able to work weekends and late shifts as needed
  • Excellent communication skills
  • Excellent cash handling skills
  • Must possess knowledge of Microsoft Word, Excel, and Outlook, and be able to type 45 WPM
  • Must be detail oriented and well organized

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