Concierge- Full Time in Marco Island, FL at Sunset Cove Resort

Date Posted: 11/2/2018

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

This position will be responsible for assisting in the daily implementation of concierge-specific policies and procedures. This position is responsible for the guest experience from pre-arrival communication until they leave the property at the end of their stay. They will plan any activities that the guest requests and make recommendations based on the preferences of the guests. They will ensure the guests have everything they need in their units and proactively anticipate their needs so their expectations are exceeded throughout their entire stay. Responsible for creating customer delight in every interaction.


ESSENTIAL DUTIES AND TASKS:

  • Ensure that each interaction exceeds the expectations of our owners and guests.
  • Planning activities for the guests and owners.
  • Pre-arrival communication and coordination.
  • Partner with other resort areas to assist guests.

 

Job Requirements

  • Previous experience working in a resort environment preferred
  • Bilingual a plus
  • Excellent verbal and written communication skills
  • Knowledge of area attractions

 

ESSENTIAL FUNCTIONS

  • Ability to Multi-Task, prioritize and manage time effectively
  • Ability to upsell and anticipate guest needs

  • Strong interpersonal skills

  • Frequent phone use
  • Strong attention to detail

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