Collections Agent in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 2/10/2020

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               



This position will be responsible for all collection activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer system as well as working manually from lists provided. Areas of responsibility are Inbound, Outbound, Blended collections, Pending, Latitudes, Solutions and Recovery and Condo (Maintenance and Taxes).



  • Communicate with owners by telephone and/or in person and make every effort to collect all open items on an account, to include delinquent payments, delinquent down payments, delinquent maintenance, taxes and use fees, and deed recovery as required.
  • Identify account that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion.
  • Keep owners informed of the status of their account on every detail during every communication.
  • Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.




Job Requirements

  • Previous telephone, customer service and/or office experience preferred
  • Must have at least 2 years of recent collections experience
  • Experience using an automated dialer is required



  • Continuous computer use
  • Continuous phone use
  • Ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills 
  • Strong attention to detail
  • Ability to adapt in fast paced work enviroment