Assistant Manager of Guest Services in Flint, TX at Holiday Inn Club Vacations

Date Posted: 1/24/2020

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               



The Assistant Manager of Guest Services will lead a team that creates a warm, inviting and memorable experience for our owner and guests. This individual will participate in the hiring, training, development, compensation, evaluation, and supervision of all Front Office personnel.  This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication and recognition. This Front Desk Manager will serve as a role model, develop talent and provide staff support in handling complex situations.


  • Drives all front desk standards to enhance the guest experience and maintain brand integrity; Oversight of all processes, functions, policies, and procedures to assure all are adhered to; measures success in terms of available metrics.
  • Ensures that each interaction exceeds the expectations of our owners and guest. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
  • Ensures that all behavioral standards are met, recognizes and rewards excellent performance, and provides any necessary coaching or corrective action.
  • Accountable for all hiring, scheduling, assignment of tasks, training, motivation, evaluation, development of personnel.


Job Requirements

  • Must have a minimum of 3 years of leadership experience in the hospitality industry
  • College degree is a plus
  • Bilingual a plus
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Office Suite



  • Ability to adapt in fast paced work environment

  • Ability to Multi-Task, prioritize and manage time effectively

  • Strong interpersonal skills

  • Frequent computer use

  • Frequent phone use