Assistant Manager of Guest Engagement in Galveston, TX at Holiday Inn Club Vacations

Date Posted: 2/7/2020

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

The Assistant Manager of Guest Engagement is responsible for bringing the brand promise to life in resort recreational and entertainment departments. The role serves as guest advocate and adviser to the Guest Engagement Manager and leads some or all of the aspects of operations of activities, recreation, food and beverage, and/or retail functions.  The role assists in the execution of operational strategies and priorities for the specific functions and direction reporting teams under remit. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings. 

ESSENTIAL DUTIES AND TASKS:

  • Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review and succession planning.
  • Assist with managing the daily execution of well-defined activities and entertainment strategies and programs developed by others. Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.
  • Perform safety and cleanliness inspections of all pool and amenity areas prior to and during pool operation. Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
  • Assist in the development of departmental budgets and allocation of resources to meet financial goals.

 

Job Requirements

  • 2 years customer facing service/hospitality
  • Four year college degree preferred
  • Bilingual a plus
  • ServSafe certified 
  • Life Safety certified
  • Must be 21 years of age or older, have 4 years of driving experience and a valid drivers license

ESSENTIAL FUNCTIONS

  • Ability to adapt in fast paced work environment

  • Ability to Multi-Task, prioritize and manage time effectively

  • Strong interpersonal skills

  • Novice Level Microsoft Office proficiency

  • Strong written and oral communication

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