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Account Services Representative in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 3/19/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.             

POSITION OVERVIEW:

This position is responsible for collection activity for all pending accounts. Activities include collections, transaction processing, down payment posting, postdate extensions and securing additional documentation when necessary to complete accounts.

ESSENTIAL DUTIES AND TASKS:

  • Secure missing documents or authorization forms in order to complete accounts in a timely manner.
  • Identify accounts that require additional research and take necessary action to ensure the account is handled in a timely fashion.
  • Accept phone calls from owners regarding down payment or other account questions while account is in pending status.
  • Communicate with owners and make every effort to collect past due balances in full. Coordinate new arrangements to complete accounts in a daily basis.

 

Job Requirements



QUALIFICATIONS:


  • Previous telephone, customer service and/or office experience.
  • Minimum of 6 months collections experience within banking or timeshare industry preferred.
  • Minimum of 6 months cash handling experience.

 

ESSENTIAL FUNCTIONS

  • Proficient in Microsoft Excel, Word, and Outlook and have the ability to learn additional software.
  • Must be detail oriented with high level of accuracy.
  • Must have ability to handle multiple tasks and balance priorities.
  • Excellent written and verbal communication skills.