Workforce Scheduler in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 2/4/2020

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

 

POSITION DESCRIPTION: 

This position is responsible for creating, editing, and modifying schedules for the owner support department.  Using current software or other approve means to publish and maintain accurate resources for the owner support employees and usable reporting for the leadership staff.  Communicates with supervisor and department leader’s areas of deficiencies in scheduling and plans to mitigate risks that may impact business objectives and financial goals.  Keep abreast of cyclical shifts in owner support business as proactively schedules staff accordingly. This employee must have working knowledge of workforce management.

ESSENTIAL DUTIES AND TASKS:

  • Effectively uses email and workforce management software to update published schedules; schedule changes, time off requests, overtime requests.
  • Payroll Time-Keeping - Audit time cards showing arrival and departure times. Keep track of leave time, such as vacation, personal, and sick leave, for employees and temp associates, process timecard edits according to company policy and procedures..
  • Maintains excellent record keeping of agent schedules to track and report on attendance compliance 
  • Assisting with Real time monitoring of schedule adherence.
  • Understands call center operations and applies good judgment when making decisions as it pertains to workforce management. Provides feedback on observations of workforce deficiencies to immediate supervisor.

 

Job Requirements

  • High school Diploma or GED
  • Experience in a Call Center or Resort environment preferred
  • Minimum of one year experience with workforce management/planning.
  • Excellent Interpersonal Skills
  • Working knowledge in MS Office (Word, Excel, Access, etc.)
  • Strong judgment and decision making skills.
  • Effective communication and interpersonal skills.
  • Strong customer service skills.
  • Ability to work independently.

 

 

ESSENTIAL FUNCTIONS

  • Continuous computer use
  • Ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills 
  • Strong attention to detail
  • Strong analytical and math skills
  • Ability to adapt in fast paced work environment
  • Proficiency in MS Office