Training Manager - Inbound in Arlington, TX at Holiday Inn Club Vacations

Date Posted: 7/1/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

The Training Manager – Marketing Call Center is a development leader who leads ongoing training, mentoring, and improvement coaching for current, transferred and new hire Marketing Call Center Agents. 

ESSENTIAL DUTIES AND TASKS:

  • Facilitate training curriculums for the continuous improvement of members of the various Marketing teams within the Call Center
  • Coach all new hires during their initial training curriculum to meet and/or exceed the minimum performance standards
  • Provide demonstration and assessment rides as needed with assigned representatives.
  • Assist all team members of Marketing Call Center in ensuring all questions are answered in a professional, informative, diplomatic and correct manner
  • Assess and evaluate progress of representatives during training period to Senior Management of the Marketing Department

 

Job Requirements

QUALIFICATIONS:

  • Minimum of 1 yr. industry experience
  • High School Diploma or GED equivalent
  • Higher education encouraged
  • Previous Call Center experience required

ESSENTIAL FUNCTIONS:

  • Proven track record of success training with demonstrated facilitation skills
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Strong work ethic and a high energy level
  • Strong administrative, organization and planning skills