Spa Attendant -Laundry Aid (Evenings ) in Genoa, NV at Holiday Inn Club Vacations

Date Posted: 6/5/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.                                                                                                         

 

POSITION DESCRIPTION: All 1862 David Walley’s Hot Springs and Spa staff is responsible, first and foremost, for ensuring the safety of each person using the facility. Included in this responsibility is the maintaining of a clean, hazard free environment. Responsibilities to ensure these standards are as follows but not limited to: operating washer and dryer units, cleaning and proper sanitation of locker areas, stocking all supplies in the bathrooms and waiting area, proper storing of towels, sheets, robes, sandals ect. Nightly cleaning of showers, saunas, steam rooms, and guest waiting areas will be performed. Other responsibilities include trash removal, disinfecting lockers, cleaning windows, and sweeping and mopping as needed.


ESSENTIAL DUTIES AND TASKS :

  • Contributes to the overall guest experience from check-in through check-out; handles housekeeping needs, gives guest tours, and stocks the front desk with towels. Turns over linens and puts them away in proper areas. Alerts front desk when we are low on towels and brings any issues to management’s attention.
  • Upon closing time, is responsible for cleaning showers, steam rooms and guest waiting areas to set standards. After cleaning is complete, ensures that all doors are locked and the alarm is set.
  • Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction

 

 

Job Requirements

  • QUALIFICATIONS:

    • Ability to be self-directed with attention to details, and be skilled in conflict/problem resolution skills.
    • Must possess the ability to provide a high level of professional service consistently.
    • Ability to work as part of a team and individually.
    • Must have prior experience in a fast paced and moderate to high stressful environment.
    • Must have strong written and verbal communication skills.
    • Must be able to speak and understand English fluently.
    • Must be able to establish and foster positive relationships with owners, guests, and coworkers.
    • Prior housekeeping/cleaning experience is required.
    •  


    KNOWLEDGES, SKILLS AND ABILITIES

    • A commitment to providing outstanding customer services.
    • Knowledge of cleaning procedures and ability to understand SDS sheets.
    • Ability to establish and maintain effective working relationships with co-workers and leaders.
    • Strong problem solving skills
    • Capable of seeing a task through to completion.
    • Strong organizational skills.
    • Excellent verbal and written communication skills. Fluent in the English language.

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