Senior Manager of Guest Engagement in Las Vegas, NV at Holiday Inn Club Vacations

Date Posted: 7/9/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

Holiday Inn Club Vacations resorts look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.             

 

POSITION DESCRIPTION:

 

The Senior Manager of Guest Engagement is responsible for bringing the brand promise to life in all of the resort recreational amenities and outlets by interpreting and adapting high level strategies and setting some or most of the priorities for functions under remit. The role serves as guest advocate and key advisor to the General Manager and is accountable for operation of resort activities, food & beverage, and retail outlets. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

 

Job Requirements

  • Bachelor's degree in hospitality Management or related field preferred.
  • 5 years customer facing service/hospitality, activities and retail/food service preferred
  • 3 years leading teams
  • 1 year leading multiple business functions preferred
  • ServSafe certified
  • Life Safety certified
  • Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
  • Demonstrated professional verbal and written communication and presentation skills.  
  • Must be 21 years of age or older, have 4 years of driving experience and a valid drivers license

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