Resort Guest Services Representative in Davenport, FL at Holiday Inn Club Vacations

Date Posted: 2/12/2020

Job Snapshot

Job Description


The Resort Guest Services Representative’s primary objective is to persuade qualified in house guests to participate in a sales presentation during their stay on the property. The representative must maintain the utmost of integrity and provide a “World Class” experience to owners and guests with every interaction.


  • Responsible for producing qualified tours to our sales team and expected to meet all minimum performance standards
  • Sell attraction tickets and provide transportation services. Complete knowledge of area/resort information and directions
  • Must maintain the utmost integrity while dealing with our owners and guests. Must maintain constant communication with the Manager of Resort Guest Services and Director of Sales for all exceptions and incidents

Job Requirements


  • High School diploma or GED, or an equivalent combination of training, education and experience
  • Customer services and/or hospitality experience preferred
  • Bilingual a plus


  • Dependable and goal oriented
  • Must have reliable transportation
  • Self-directed and independent but works as a team player
  • Persuasive interpersonal skills
  • Participates in proactive team efforts to achieve departmental and company goals
  • Excellent customer service.
  • Strong oral communication skills.
  • Strong cash handling skills