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Preview Confirmation Agent in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 12/6/2018

Job Snapshot

Job Description

POSITION DESCRIPTION

The Preview Confirmation Agent is a proactive appointment specialist responsible for calling all guests to confirm their scheduled tour appointments.

 ESSENTIAL DUTIES AND TASKS:

  • Confirm tour appointments to ensure the highest show rate possible for tours.
  • Assist the supervisor/manager with any other duties requested.
  • Maintain the utmost integrity while dealing with owners and guests.
  • Provide constant communication with leadership for all exceptions and incidents.          
  • Participate in proactive team meetings and trainings to achieve departmental and company goals.

Job Requirements



QUALIFICATIONS

  • High School diploma or GED, or an equivalent combination of training, education and experience.
  • Customer services and/or hospitality experience preferred.
  • Bilingual preferred but not required.

ESSENTIAL FUNCTIONS

  • Excellent customer service skills.
  • Strong oral communication skills.
  • Must have knowledge and understanding of timeshare.