Overnight Help Desk Tech I in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 8/29/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION:
Provide phone based technical support associated with the identification, prioritization, and resolution of reported issues of a low to moderate complexity.  Recognize, research, isolate, and then present a resolution to the reported issues. Provide technical support to administrative, operational, and technical staff of 1500+ employees, as well as users in twenty six remote locations, traveling users and external customers requiring remote high speed internet access while on property.


ESSENTIAL DUTIES AND TASKS   

  • Responsible for taking incoming phones from internal and external users, Troubleshooting those calls and fixing the users issues or escalating those issues to the next level.
  • Responsible for working requests that come in from email.

 

 

Job Requirements

  • Associates degree strongly preferred
  • 1 year experience in a related IT position

 

ESSENTIAL FUNCTIONS

  • Strong written and oral communication skills
  • Continuous computer use

  • Continuous phone use

  • Ability to Multi-Task, prioritize and manage time effectively

  • Strong interpersonal skills

  • Strong attention to detail

  • Ability to adapt in fast paced work environment

Schedule: Four 10 hour shifts- 7:30pm to 6:30am