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Manager of Sales & Marketing Services in Scottsdale Arizona at Holiday Inn Club Vacations

Date Posted: 5/4/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

The Sales and Marketing Operations Services Manager leads a team of Quality Assurance Officers, Contract Processors, Latitudes Consultants, and Sales Support Associates (Gifting, Child Care, Tour Reception and Sales Administration).

ESSENTIAL DUTIES AND TASKS:

  • Assists the sales department to ensure all questions are answered in a professional, informative, diplomatic, and correct manner
  • Ensures purchase contracts and associated documents are properly executed
  • Oversees implementation of training materials and training techniques within department
  • Responsible for training all new hires within department  
  • Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience and also assist with Quality Assurance based on business needs     

 

Job Requirements



EDUCATION and/or EXPERIENCE:

  • High School Diploma or GED equivalent
  • Notary Public License Required
  • Minimum of three years of timeshare sales experience
  • one year of management experience


QUALIFICATIONS:

  • Participates in proactive team efforts to achieve departmental and company goals
  • Excellent customer service skills
  • Strong oral and written communication skills

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