Learning and Development Coordinator in Orlando, FLorida, US at Holiday Inn Club Vacations

Date Posted: 8/26/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

The team member in this position will work with various training leaders to plan and coordinate learning event logistics. This includes, but is not limited to communication, registration, preparation and shipment of training materials, booking and set-up of facilities for both in-person and online events. This team member will also help users troubleshoot basic learning system inquiries through phone and email interactions. In addition, this team member will work with vendors to order, conduct billing, and purchase needed materials for training events. This team member will be expected to continuously look for opportunities to improve the learning systems and processes in support of company objectives.

 

ESSENTIAL DUTIES AND TASKS:

1.      Manages training room operations including stocking, ensuring proper par levels, event coordination, and client support.

45%

2.      Schedules courses in the learning management system and maintains training calendars to ensure all components are correctly presented.

20%

3.      Works with vendors to ensure proper purchasing and billing requirements are met

20%

4.      Establishes support for learning system inquiries including enrollment, troubleshooting, and training to enhance the learner experience.

10%

5.      Provides ongoing quality assurance to improve/streamline training and development processes.

5%

 

Job Requirements

EDUCATION and/or EXPERIENCE:
• High School Diploma, G.E.D., or equivalent required
• 2 - 3 years of experience in coordinating or training capacity required
• Bachelor Degree in Business or HR preferred
• Familiarity with learning management system and document tracking preferred

QUALIFICATIONS:
• Strong written and verbal communication skills; able to deliver clear, concise information and direction to learners and their leaders
• Highly technology literate; quickly learns new applications and tools
• Ability to coordinate with diverse, cross-functional teams
• Ability to maintain a professional attitude and work independently with little guidance in a fast paced, changing environment
• Proven ability to adapt and handle multiple projects with different priority levels from different teams
• Strong working knowledge of MS Office, Excel and PowerPoint

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.