Hotel & Resort Inventory Coordinator in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 1/23/2020

Job Snapshot

Job Description


The Hotel & Resort Coordinator is responsible for working with hotels partners to book guests, verify arrivals, maintain reports and grids; handle escalated guest issues with booking reservations, both on-site and off-site; running reservations discrepancy reports and fixing errors.


  • Ensure the validity of data within MVP, Salesforce, SMART, and TSW by running discrepancy reports and making corrections
  • Manage 14-Day Arrival Reports to all hotels/resorts to ensure all guests have accommodations
    Create, cancel, and/or reschedule guests reservations with affiliated hotels via email, fax, or online as necessary
  • Enter hotel reservation information in our systems, MVP,TSW, Salesforce, and/or Smart as necessary
    Update training material and forms to ensure agents are up to date with all processes and procedures
  • Purify hotel and resort arrivals to ensure accuracy and completeness of all reservations 


Job Requirements


  • Previous administrative and clerical work experience required
  • Computer Skills (Microsoft Office Suite MUST)
  • Strong telephone skills
  • Must be well organized and able to work under strict time constraints


  • Maintain an upbeat, positive, and motivated demeanor
  • Able to read/write/speak the English language, Spanish a plus
  • Able to work a variable schedule, including evenings and weekends, based on contact center needs