Hospitality Ambassador Internship in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 8/2/2019

Job Snapshot

Job Description

POSITION DESCRIPTION:

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

The Hospitality Ambassador internship will assist with administering and supporting various compliance duties under the direction of the Hospitality Ambassador Team (HAT) Manager to ensure the Marketing Call Center’s compliance program and guest escalations processes are followed.


ESSENTIAL DUTIES AND TASKS:

  • Assist with HAT case assignment and inbox monitoring and maintenance. Support HAT team with case creation, standard email replies to guests, research and call reviews.
  • Prepare reports and documents for review by team manager.
  • Participate in meetings, training's, and networking events with the Academy of Learning and Development–approximately once per week. This includes a team project to be presented to leadership at the end of the internship.
  • Learn what goes into the general management of a guest escalations team for the Corporate Marketing Call Center through mentor-ship and observations with the team manager.

 

Job Requirements


EDUCATION and/or EXPERIENCE:

  • Student pursuing a degree in Management, Business, Communications, Hospitality or other relevant area of study
  • Strong organizational skills
  • Ability to do research, gather content and organize information
  • Proficiency in prioritizing and organizing assignments
  • Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, work ethic, and professional demeanor
  • Able to demonstrate flexibility and adaptability in the workplace
  • Able to demonstrate a positive attitude


QUALIFICATIONS:

  • Enrolled in college/university courses within 6 months of the start of the internship
  • Preferred GPA of 3.0 or higher and be in current good standing with the college/university
  • Must be able to secure housing in the location of the internship for the duration of the internship
  • Must be able to pass and complete a background check
  • Must be able to complete entire program without interruptions